Issue Management System (IMS)

Documentation, videos, and FAQ related to the Issues Management System (IMS).

IMS: Issue Management System

The Issue Management System, or IMS, is an online issue submission tool that allows military community members to alert ACS Staff Members of issues or concerns within their community.

IMS is open to the public and issues can be submitted both anonymously and through an AFWP Account. Staff Members can also use IMS to manage issues and mark them as resolved or elevate them to other areas of leadership.

IMS Submitter Resources

Check out this helpful video tutorial for using IMS:

Searching for and Submitting an Issue

Note: The video tutorials are hosted on YouTube. If YouTube is blocked you can also access the Videos for Submitters on the production AFWP OLMS.

Download the Submitter User Guide(PDF) to learn more about the features available in IMS and using it as a submitter.

Click here to visit the IMS Training site.

IMS Administrator Resources

Check out these helpful video tutorials for using IMS:

Note: The video tutorials are hosted on YouTube. If YouTube is blocked you can also access the Videos for Administrators on the production AFWP OLMS.

Download the Administrator User Guide(PDF) to learn more about the features available in IMS and using it as a submitter.

Click here to visit the IMS Training site.

IMS FAQs

No - all IMS users are required to log in using a new or existing AFWP Account. When logging in to IMS for the first time, you will be asked to your profile information if it is incomplete.

Once on the site, select "Submit Issue" from the left-hand panel. Issues can be submitted by guest users as well as logged in users, but only logged in users have the ability to track their issue and recieve updates.

You will need the following information:

Military Community- which military community does this issue take place in?
Issue Demographic - who is affected by this issues?
Issue Title- the problem in a clear and consice sentence or a few terms
Statement of the Problem- what is the problem?
Validation- facts/supporting details explaining why this is a problem.
Impact- why is this issue important to solve? What woud happen if it isn't solved?
Recommended Action- a viable solution to correct the issue.

Once you are on the site, select "Search Issue" from the left-hand panel. Only issues that have been accepted by a military community can be searched.

Once you've logged in, locate the "My Issues Table" on the dashboard and select the pencil icon next to the issue. Select "Delete Issue". In order to delete an issue, it must be in the "Under Review" status and you must have been logged in when you submitted the issue.

Yes, when an issue is submitted to your military community, IMS will send you an automated email to notify you. This email will be sent to the email associated with your AFWP account.

Only currently active communities are available to receive new issues via the Issue Submission page. If you do not see your community listed, then your community likely currently has an inactive AFAP program. An inactive program means there is currently not an ACS staff member identified to manage the program or act as a point of contact. If you have another questions about your community’s specific status, please contact your ACS Director.

No issue can be submitted under someone else’s name. An AFAP program manager would need to submit the issue as themselves or anonymously. The recommendation is to first encourage individuals to submit the issues themselves. However if a program manager needs to submit the issues on behalf others, they should do so anonymously and simply put the contact information for the original submitter in the Disposition or Action fields as appropriate AFTER initial anonymous submission is complete.