Contact the Help Desk
To resolve your issue quickly, first confirm that your question is not already answered in the following resources:
If it is not, please fill out the form below or send us an email at afwphelpdesk@armyfamilywebportal.com and someone from the Help Desk will get back to you. We will respond to your message as soon as possible, however please allow up to 24 hours (one business day excluding weekends and holidays) for a reply, depending on support volume and complexity of inquiries. Help Desk core hours are 0900 - 1700 Central.
Unsure which Category to select?
- Technical Support is for issues and feedback as it relates to the systems only. Examples include account access, site availability, comments regarding broken links or ease of system use, etc.
- Programmatic Question is for questions or concerns as they relate to the actual Army Community Service programs themselves. For example a programmatic question for VMIS may be: “I am participating in a training that takes place over several months and is really made up of several sub-trainings. How should I enter these into my volunteer record?”
